Order Status
  • Has my order shipped?
  • How do I track my order?
  • When will my backorder arrive?
  • My order never arrived
  • How do I cancel my order/item?
  • Returns
  • How do I return my product?
  • I received the wrong product
  • What is the Return Policy?
  • Shipping
  • When will my order ship?
  • How much is my shipping?
  • What are the shipping FAQs
  • What items require special handling?
  • Can I track my package?
  • Pricing and Billing
  • What are my payment choices?
  • When will my credit card be charged?
  • When will my credit appear on my account?
  • I have a question on my charges
  • Do I have to pay sales tax?
  • My Account
  • How do I create an account?
  • How do I edit my account information?
  • I forgot my password
  • Buyer's Guide
  • How do I find my product?
  • Cookies
  • What are cookies?
  • How do I enable cookies within my browser?
  • How do I delete cookies stored on my machine?
  • Promises
  • Privacy Policy
  • Security
  • Customer Service
  • Send an e-mail to Customer Support
  • What are my payment choices?

    Please see below to determine the payment methods that we accept.

    Credit Cards


    Miscellaneous Payment Details
    • Since we don't think you should pay for your order until it is actually on its way, will not bill your credit card for each item until it ships. If items in your order ship at different times, we will bill for the price of the product that shipped, as well as a percentage of shipping and tax. For more information, please view the detailed billing summary for your order.
    • You can be confident that your personal and account information is secure at We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information.
    • We are unable to bill to credit cards from any country besides Canada through this web site.